Last update: 1/JAN/2020



Article 1. Designation of the seller

Article 2. Purpose

Article 3. Acceptance of the general conditions of Terms and Conditions

Article 4. Sales process

Article 5. Customer account

Article 6. Price and payment solutions

Article 7. Delivery terms

Article 8. Unavailability of the goods ordered

Article 9. Quality of articles

Article 10. Legal guarantees (compliance, hidden defects)

Article 11. Right to retract

Article 12. 30 days commercial warranty (exchange, refund)

Article 13. Return terms

Article 14. Data protection

Article 15. Intellectual property

Article 16. Liability limitation

Article 17. Applicable law - language

Article 18. Disputes

Annex 1: Delivery terms

Annex 2: Reproduction of applicable legal provisions

Article 1. Designation of the seller

By « we » or « Francfranc », the seller of products on the site is the SAS (french company form) company FRANCFRANC FRANCE.
- Headquarters address: 43, rue de Liège, 75008, Paris, France.
- SIREN Number: 879 036 432
- VAT Number: 87879036432
- Contact :
- Phone : +33 (0)144902525

Article 2. Purpose

These Terms and Conditions (« T&C ») apply, without restriction or reservation to all sales made by Francfranc on its website (the « Site ») to natural or legal persons (hereby designated by « Client(s) » or « Customer(s) »). The T&C are accessible at any time on the Website and will prevail, if necessary, over any other version. These general conditions take effect from their date of update indicated in the header. Francfranc reserves the right to modify certain elements of these T&C at any time. Changes to the T&C are binding on users of the Website and Customers who have joined them when ordering. In case of modification, the applicable version is that in force on the Website at the time of the order placed by the Customer. The site's Privacy Policy is an integral part of the T&C.

Article 3. Acceptance of the general conditions of Terms and Conditions

The Customer who accepts the T&C guarantees to be able to contract under French law and declares, if necessary, validly represent the person for whom he agrees. The Customer declares to buy one or more products for his personal needs, and not for the purpose of resale, distribution or rental to third parties. The Customer who does not comply with this commitment risks prosecution. Acceptance of the T&C is done by the validation of the order by the Customer. By making the payment, the user indicates that he accepts these T&C without reservation. By this acceptance, the Customer acknowledges that, prior to any order, he has received sufficient information and advice from Francfranc on the Site, allowing him to ensure that the product(s) ordered meet his needs.

Article 4. Sales process

Before confirming his order, the Customer carefully read the information provided in the summary page of his order concerning the products, their size, quantity, price, delivery methods. If necessary, the Customer corrects the data of his order before confirming this first step allowing access to the payment step. Sales are perfect between the parties and the property is acquired by the Customer upon payment of the article in accordance with the standards in force (double click rule) and this, regardless of the delivery date. Unless proven otherwise, the data recorded by the Site constitutes proof of all the facts, acceptance and transactions. As such, the computerized registers kept in our computer systems and those of our service providers under reasonable security conditions are considered as proof of communications, orders and payments made between the Client and Francfranc. The filing of purchase orders and invoices is carried out on a reliable and durable support so as to correspond to a faithful and durable copy in accordance with article 1379 of the Civil Code. The essential characteristics of the products are in the detailed description which accompanies the photographs of the items offered for sale on the Site. Any order implies acceptance of the prices in force on the day of the order and descriptions of the articles as they are on the Site, on the day of the order.In the event of default of payment or incorrect address or located in a country to which delivery is not possible, we reserve the right to suspend the order until the problem is resolved, which the Customer will be notified. The Client receives an email confirming the order made, summarising his order and providing a link to these T&C.

Article 5. Customer account

The Site is freely accessible without registration, allowing any Internet user to consult the Site and learn about the offers, but any order requires the Customer to register on the Site (creation of a "Customer account"). To create a Customer Account, the following information is required in accordance with the Site's privacy policy: civility, first name, last name, email, password, telephone, delivery address and billing address. This personal data is necessary for the creation of a Customer Account and for the completion of the sale, in accordance with our Privacy Policy. We reserve the right to create a simplified registration procedure via your Google or Facebook account, without this being compulsory. Once the basket has been validated, the Customer must fill in the address and delivery method and then confirm the payment. It is the Customer's responsibility to provide accurate, complete information and, if necessary, to update it. It is prohibited to provide false personal information and to create a Customer Area for another person without their authorization. A password recovery procedure is offered to the Customer. It is up to the Customer to choose a secure password in accordance with the applicable standards (at least eight characters, including a capital letter, a number, a special character) and to ensure the confidentiality of his identifiers in his Customer Account.

Article 6. Price and payment solutions

The sale of products on the Site is subject to value added tax ("VAT"). The price without taxes ("HT") and all taxes included ("TTC") is indicated in the summary page of the order as well as the order confirmation email. Unless otherwise indicated, delivery costs are not subject to VAT. Payment is made by credit card on the Site and is secured according to the standards in force on the day of the order. The Customer receives his invoice at the latest, at the time of delivery of the goods ordered (invoice attached to the package) and can always request a copy of his invoice electronically from FrancFranc, directly after his order. The prices are firm and not subject to revision during their period of validity, as indicated on the day of the order. Prices may be revised during promotional offers or one-off operations. Any reduction codes applied do not apply to delivery costs, with the exception of specific free delivery coupons. They cannot be reimbursed. The collection of the price is immediate. The Customer's payment information when ordering and paying by credit card is subject to automated data processing by our secure payment provider STRIPE ( or PAYPAL PAYMENT EXPRESS (, FrancFranc reserves the right to use other payment service providers (PSP). Your card number is never transmitted or used as is, but benefits from a secure encoding and encryption system. The highest security standards are applied to data storage and comply with applicable standards. The purpose of this automated data processing is to define a level of analysis of transactions and to fight against credit card fraud, usurpation and misuse of your identity. The occurrence of an unpaid account on the grounds of fraudulent use of a bank card will result in the recording of contact details in connection with the order associated with this unpaid item in a file whose purpose is to list payment incidents. An irregular declaration or an anomaly may also be subject to specific treatment. According to the information provided by the order analysis system, Francfranc may have to contact the Customer to request additional documents to execute the payment for the order. The supply of these parts is in this case a sine qua non condition for the validation of your order. In order to fight against credit card fraud, a visual verification of the means of payment can be carried out by Francfranc customer service before shipping the products. Finally, we reserve the right to determine a maximum order amount, which may vary depending on the country from which the order is placed and / or to which the product (s) are shipped. In accordance with article 1366 of the Civil Code, the online supply of the bank card number and the final validation of the order will be worth proof of the entirety of said order and will be worth due of the sums engaged by the seizure of the products appearing on the good control. The validation of the order supposing an adhesion to the present T&C is worth signature and express acceptance of all the operations carried out on the Site. However, in the event of fraudulent use of his bank card, the Customer is invited, as soon as this use is observed, to contact us at the address, without prejudice to the steps to be taken by the Client with his bank.

Article 7. Delivery terms

The terms, prices and delivery times of the products ordered on the Site are indicated in Annex 1 of the T&C. This Annex 1 provides the free delivery levels depending on the delivery methods offered to the Customer. The delivery of Francfranc products is available in France only, except for later updates to Annex 1 indicating new destinations in Europe or worldwide. The products are delivered to the delivery address indicated by the Customer at the time of the order by Colissimo or in Point Relais by Chronopost. It is up to the Customer to check in the presence of the delivery person the condition of the product delivered and, in the event of damage or missing items, to express reservations on the delivery slip or on the transport receipt, and possibly to refuse the product and notify Francfranc via the contact form on the Site. For other destinations, the amount of delivery costs will be subject to a quote when placing the order. The delivery times indicated depend on the supply and delivery possibilities of Francfranc and its partners. When the product ordered is not delivered on the date or at the expiration of the period mentioned at the time of the order, the Customer may, after having unsuccessfully enjoined Francfranc to fulfill its delivery obligation within a reasonable additional time, resolve the contract by registered letter with acknowledgment of receipt request or in writing in another durable medium. Unless the law provides otherwise, and unless otherwise provided in the present, exceeding delivery times cannot give rise to damages or compensation of any kind whatsoever.

Article 8. Unavailability of the goods ordered

If, exceptionally, the item ordered and paid was no longer available for unforeseeable stock shortage, error in price or manifest error in the description of the product, the Customer will be reimbursed without delay and at the latest within fifteen days of payment of the amounts paid. The reimbursement is made to the bank account used to pay for the order.

Article 9. Quality of articles

The quantity and qualities of the articles delivered are those fixed when ordering. The items sold by Francfranc are guaranteed new and have not been subject to prior use. On the other hand, Francfranc cannot in any case be the guarantor of the quality and responsible for the subsequent sales of its articles by individuals between them. The Customer who would encounter any problem concerning the ordered product is bound, unless otherwise provided, to return it in its original state, and not worn. If the product has already been worn, Francfranc reserves the right to refuse the return, unless the law provides otherwise. The legal provisions relating to guarantees of conformity and hidden defects are reproduced in Annex 2.

Article 10. Legal guarantees (compliance, hidden defects)

It is recalled that the legal guarantees of conformity and hidden defect provided below for the benefit of Customers having the quality of consumer or non-professionals and suppose a normal use of the articles according to the uses in force. These guarantees apply outside of any commercial guarantee. It is advisable to check the product at the time of delivery and in the event that the product delivered is non-compliant (product error, defective, damaged or incomplete product), to make written reservations no later than three (3) days following this delivery, without prejudice to the fourteen (14) day withdrawal period. In the event of a lack of conformity or a hidden defect, the buyer returns the defective item to Francfranc. In all cases, the legal deadlines will apply. The Customer has a period of two years from the delivery of the article to act under the legal guarantee of conformity. In this case, the Customer chooses between its repair or its replacement. However, if this choice involves a manifestly disproportionate cost compared to the other possible modality, taking into account the value of the good or the importance of the defect, the choice of the Customer could be rejected. The Customer can also decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code reproduced in Annex 2. In this case, the Customer can request the resolution of the sale or a reduction the sale price in accordance with article 1644 of the Civil Code. In any case, the item in question is likely to be analyzed directly by the manufacturer. The legal provisions applicable in matters of consumer law and legal guarantees are reproduced in Annex 2 of the T&C.

Article 11. Right to retract

The Customer (hereinafter, "You") has a right of withdrawal. You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last item that is the subject of the order. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration by post to the address Francfranc France - FRANCFRANC, 14 avenue des ternes, 75017, Paris, France or by email at You can use the model withdrawal form reproduced below in a box but it is not compulsory. For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period. The burden of proof of the exercise of the right of withdrawal falls on the Customer. In the event of your withdrawal from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, if applicable, a method of delivery other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will reimburse using the same means of payment as that which you used for the initial transaction, unless you expressly agree to a different means; in any event, this reimbursement will not incur any costs for you. We can postpone the reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever is the earlier. The withdrawal period of fourteen (14) days starts from the day after receipt of the item. In the case of an order relating to several articles delivered separately or in the case of an order of a product composed of lots or multiple pieces whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot / piece. You must return or return the goods to us without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. This deadline is deemed to be respected if you return the goods before the expiration of the fourteen day period. The following article hereof specifies how to return the articles. We will bear the costs of returning the goods (for example, by providing a prepaid Colissimo voucher, the Customer is responsible for dropping off the package at a relay point or at La Poste).

Retractation Form


Retractation form article Francfranc France

To Francfranc France – Service des retours et rétractations

FRANCFRANC, 14 avenue des ternes, 75017, Paris, France

I hereby notify you of my withdrawal from the contract for the sale of the goods below:

  • Order number:
  • Article concerned:
  • Ordered made the:
  • Received the:
  • Customer name:
  • Customer address:
  • If different, delivery address of the article:
  • Customer Signature:
  • Date:
Article 12. 30 days commercial warranty (exchange, refund)

Regardless of legal provisions (legal guarantees, right of withdrawal), we offer the Customer the opportunity to return their item within thirty (30) days to request an exchange or a refund. The thirty-day period runs from the date of dispatch of the order by Francfranc's logistics service, and not the date of delivery of the parcel at home or at a relay point. The date of dispatch of the order is notified to the Customer in an e-mail, this date being taken as proof in the event of a dispute. The following cannot be exchanged or reimbursed under the commercial guarantee:
a) sales and promotional items;
b) display articles;
c) custom-made items;
d) articles relating to personal hygiene, such as toothbrushes, hair ribbons, underwear and jewelry;
e) modified or assembled items;
f) any article which is inseparably mixed with other articles after delivery;
g) defective items due to misuse;
h) services (such as installation services), once these have been performed.
In case of application of the 30-day commercial guarantee, the return costs paid by the Customer remain at his expense and will not be reimbursed. The Customer has the possibility of using the mode of transport which seems to him the most adapted. Francfranc cannot be held liable if the Customer's package is lost or is never received by the Francfranc logistics center. It is recommended to use the postal services with a registered parcel shipment for its security. The request to exercise the commercial guarantee must be sent before the end of the applicable period in writing via the contact form on the Site ( Francfranc reserves the right to refuse any request after the deadline.

Article 13. Return terms

To return the product (s) ordered, in accordance with legal provisions or the 30-day commercial guarantee, the Customer must complete the contact form ( https: // by indicating their name, email, telephone number (not compulsory) and company name (if applicable) and by indicating their subject number order followed by the word "RETURN" (the order number is indicated in the confirmation email received during your purchase), for example "#1004 RETURN". This will help Francfranc to trace the Customer's order in order to process the return request as soon as possible. Products should be returned to the following address: Francfranc, 14 avenue des ternes, 75017, Paris, France. The return package must contain a copy of the order confirmation letter in A4 format or a handwritten document indicating the order number and the amount paid when ordering, as well as the withdrawal form or any other declaration devoid of ambiguity as to the exercise of the right of withdrawal. After receiving the package, Francfranc will reimburse the returned purchase in full, including delivery costs (if applicable). In the event of an order for several products and the return of only part of the order, the reimbursement of delivery costs is made in proportion to the number of products ordered and returned. The deadline for receiving this reimbursement is between seven (7) and fourteen (14) calendar days. It varies according to the banks and the method of payment used by the Customer when ordering. Unless the law provides otherwise, only products which (i) are returned with their original packaging and labels and (ii) have not been used or worn (for textiles) will be reimbursed. In the event of a return that does not comply with the legal and / or commercial conditions laid down, no refund can be demanded and the Customer will remain the owner of the returned product, which he can collect at logistics center located at 14 avenue des ternes, 75017, Paris, France within a maximum of one month, following notification of refusal of reimbursement by Francfranc (9:00 a.m. to 6:00 p.m. Monday to Friday).

Article 14. Data Protection

The Site's Privacy Policy is an integral part of the T&C.
In terms of cookies, the Cookie Policy is applicable.

Article 15. Intellectual Property

The purchase of a product does not imply the transfer of intellectual property rights that may weigh on this product in the hands of the Customer, who refrains from any act of counterfeiting. All texts, comments, works, illustrations and images, whether visual or audio, reproduced on the Site are protected by copyright, trademark law, design law, patent law and copyright law. image for the whole world. They are the full property of Francfranc (or its commercial partner). As such and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the Intellectual Property code, is authorized. Any other use constitutes counterfeiting and sanctioned under Intellectual Property. In any event, Francfranc (or its commercial partner) remains the owner of its tools, methods and know-how developed during the development and manufacture of items sold on the Website.

Article 16. Liability limitation

It appears from article L. 221-15 of the Consumer Code, that Francfranc, as a professional, is Ipso Jure responsible towards the consumer for the proper performance of the obligations resulting from the contract concluded at distance, whether these obligations are to be performed by Francfranc or by other service providers, without prejudice to its right of recourse against them. But Francfranc is exempt from all liability by providing proof that the non-performance or poor performance of the contract is attributable either to the client, or to the fact, unpredictable and insurmountable, of a third party to the contract, or to a case of force majeure . In addition, the responsibility of Francfranc cannot in any case be engaged for any technical or software failure or any cause which is foreign to it. Francfranc's liability is expressly limited to compensation for direct damage proven by the Client. With regard to Professional Customers, the Company's liability is limited to the amount of the price paid by the Customer for the sale. In any case, the responsibility of the Company cannot be engaged for indirect damages such as loss of data, of file (s), loss of exploitation, commercial loss, loss of profit, damage to the image and the reputation. Francfranc cannot be held responsible for disputes between the Client and third parties. The Customer is solely responsible for the interpretations he makes of the information provided on the products and in these general conditions of sale. Francfranc cannot be held responsible towards the Customer in the event of non-fulfillment of its obligations resulting from an event of force majeure. Are considered as force majeure or fortuitous event, in addition to those usually recognized by the jurisprudence of French Courts and Tribunals and without this list being restrictive: strikes or social conflicts internal or external to the seller and its service providers, including postal services, natural disasters, fires, interruption of telecommunications, interruption of energy supply, interruption of communications or transport of any type, or any other circumstance beyond the reasonable control of Francfranc. In these cases, Francfranc reserves the right to modify the delivery times provided without the Customer being able to demand payment of compensation. The Customer will be notified within a reasonable time of the difficulties encountered and as far as possible of the duration of these so that the Customer can decide whether or not to continue carrying out the the sale and exercises its right of withdrawal if necessary.

Article 17. Applicable law - language

The T&C and all the purchase and sale operations referred to therein are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text will prevail in the event of a dispute. The nullity of a contractual clause does not result in the nullity of the T&C. The temporary or permanent application of one or more clauses of the general conditions of sale by Francfranc cannot be considered as a waiver on its part of the other clauses herein which continue to have effect.

Article 18. Disputes

In the event of a dispute, the Customer will first contact Francfranc to obtain an amicable solution. Complaints or disputes will always be received with attentive benevolence, good faith is always presumed in those who take the trouble to expose these situations. We also suggest that you refer to our frequently asked questions if you have any questions. In any event, the Customer will first contact Francfranc to obtain an amicable solution.
In the event of difficulties in the application of this contract, the Client also has the possibility, before any legal action, of requesting the use of a consumer mediator, whom you can identify on the site
The mediator will try, in complete independence and impartiality, to bring the parties together in order to reach an amicable solution. The parties remain free to accept or refuse recourse to mediation as well as, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator. In this context, any European consumer can also enter the Online Dispute Resolution Platform (RLL) accessible from the following URL address:
It is reminded that the search for the amicable solution does not interrupt the "short time" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the appreciation of the courts, compliance with the provisions of this contract relating to guarantees presupposes that the Customer honors his financial commitments to the seller.

Annex 1. Delivery terms
Place of receipt of the order

It can be sent to the address you selected or to our store for pickup. Both options will be available during checkout. For delivery to home address, please note that if the parcel do not fit your mail box, Colissimo will delivery your purchases to the nearest collection point. 
We invite you to consult the La Poste - Colissimo page (french only) to find out more.

In store pickup

We offer FREE OF CHARGE IN-STORE PICKUP in our Francfranc Studio Paris.

Address: 14 Avenue des Ternes - 75017 Paris (click here for google maps)

If you want to select the IN-STORE PICKUP SERVICE, please select the options when you review your basket. You will prompt to indicate your name, the day to collect your purchase, your contact number. Those information will be strictly confidential and only use for the sole purpose of click and collect service. Francfranc will not share those information. We respect your privacy.

Purchases can be collected from Monday to Friday, 10:00 to 19:00. We just need 1 hour to prepare your order. Order and collect your items the same day (sat. sun. excluded).

The pickup day selected during the checkout is for indication only. Remember that you have 15 days to pick up your order after that, automatic refund will be activated. The person collecting the order will need to show an ID document and provide the order number. Order number is available in Francfranc order confirmation email.

Free Delivery

As our guest, Francfranc always provides the best services. So, YES, we are happy to provide Free delivery. 
Spend 99€ in a single purchase and the delivery is FREE!

You will still have the possibility to deliver to your home address or in store for collection.

Free delivery will be handled by Colissimo service and may take 2 to 3 working days to reach your destination in France after your order had been dispatched from our logistic center. Keep in mind that this is not possible to use the priority service by Chronopost for free delivery.

Below items are not eligible for free delivery:
- furniture (Sofas, Tables, Chairs, Side furnitures and so on)
- rugs

Order processing times

If an order had been received before 11:00 AM, we will proceed with the dispatch the same day.

For afternoon orders, we will proceed the same day but the pick-up will be the following day.

Please note our logistic center is opened from 9:00 am to 6:00 pm, monday to friday. We do not work on the week-end. 

Geographical delivery area

If you reached the checkout page and can't complete your order, we apologize! We probably don't serve yet your city or your country. If you cannot proceed with your order, we sincerely invite you in any case to send us an email via the contact form page.

We currently only deliver in FRANCE.

Below are the list of countries we will allow delivery soon:
- UK
- Germany
- Switzerland
- Italy
- Belgium
- The Netherlands
- Luxembourg

If you would like to be informed when we offer delivery in your home country, feel free to contact us! We'll notify you once we are ready.

Delivery costs

Very simple: 5.99€.

Flat rate on all single purchases made on our websites that do not reach the free delivery level.

Please note that this is only applicable if you select the Standard delivery option, provided by our partner Colissimo - La Poste.  

Delivery options and related costs

Please note that those information are purely informative. The correct price will be displayed during the checkout process.

We are providing currently two delivery service:


Your order will be proceeded by Chronopost and shall reach your home address within 2 to 3 days. Chronopost requires signature on delivery. To know the exact cost, please proceed with the checkout and you will be able to review the Priority delivery cost before the payment review page for validation. 

The fee will be calculate based on the parcel's weight.


Your order will be proceeded by French post office using their Colissimo service. For orders within France, it shall reach your home address within 2 to 4 working days.

Additional cost for furniture, rugs and large items

The delivery charges for Furniture and Rugs are different from above rates.
Sofas €99.
Table €39.
Rugs €39 (are excluded small carpets).
Side furniture €29.

The prices indicated are all taxes included.

Annex 2. Reproduction of applicable legal provisions

Article L. 217-4 of the Consumer Code

"The seller delivers goods that comply with the contract and is liable for any lack of conformity existing during delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been charged to him by the contract or has been carried out under his responsibility."

Article L. 217-5 of the Consumer Code

"The good conforms to the contract:
1. If it is suitable for the use usually expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities which the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2. Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special purpose sought by the buyer, brought to the knowledge of the seller and which the latter has accepted."

Article L. 217-12 of the Consumer Code

“The action resulting from the lack of conformity lapses two years after delivery of the goods."

Article L. 217-16 of the Consumer Code

"When the buyer requests from the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the warranty which remained to run. This period runs from the buyer's intervention request or the provision for repair of the goods in question, if this provision is subsequent to the intervention request."

Article 1641 of the Civil Code

"The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which so diminishes this use, that the buyer would not have acquired it, or would have given a lower price, if he had known them."

Article 1648 al. 1st of the Civil Code

"The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect."