Wrong size, not the matching colour or simply just a change of mind? It happens and it is normal for us to allow you to return your purchase for an exchange or a refund!
Period to return your purchase: 30 days
The European Code of Commerce Article L121-20 states that each store shall grant the right to his client to return purchase within 14 days.
At Francfranc, we extend this period to 30 days. Please note that the count starts once you receive our shipping confirmation email.
Products purchased with a discount or on sales can also be return with the same conditions.
How to return my purchase?
Use the contact form (link here) and indicate your name, email address, phone number (if any), company (if applicable).
For the subject, please state your ORDER NUMBER (you will find it on your order confirmation email) followed by the word "RETURN".
It will help us to handle your return quickly and proceed as per your request.
Where do i return my purchase?
The goods are to be returned to the below address:
14 avenue des ternes
post code: 75017
tel: +33 1 44 90 25 25.
A Return Shipping Label will be automatically generated and sent to your email address (the one from your existing customer account). The label must be printed and stuck on the parcel. Simply drop the parcel in your mailbox for pick-up by french postal service (if applicable in your city), at the local post office or any Relay Points Parters for Colissimo service to send it back. This is free! The label is prepaid, you won't have to spend anything to send back your Francfranc products.
For easy reference, make sure to add in the parcel a copy of the order confirmation email or, by default, an hand-writing letter with your order reference, name and address along with the total amount to be refunded.
How do i claim a refund?
As soon as you sent us the email through the contact form and that we received back the goods, we will proceed with a refund.
It usually takes 7 to 14 days to receive the funds on your bank account. Please note that you will be refunded of the total a value of your order, included the cost of delivery. We refund the same account that had been used to make the purchase on our website.
Returned goods must respect the following conditions:
- sent in their original packaging, including all labels and hangtags.
- we understand the package can be opened but we won't accept goods that have been used. Please read our Terms and Conditions, article 12, for more information.
Sadly, it happens. Despite our heavy control on the merchandise quality, you may end up with a defective product.
Please call us or send us an email through the contact form. We will be in touch with you the following day to proceed with a standard exchange. We may require before sending a replacement product, pictures of the defective items for internal verifications. We will proceed with an exchange in priority.