Any questions about Francfranc delivery process? You came to the right page !
Where can i receive my order?
It can be sent to the address you selected or to a Colissimo Partner Collection point for pick-up. Both options will be available during your checkout.
We invite you to consult the La Poste - Colissimo page (french only) to find out the nearest collection point.
What about Free Delivery?
As our guest, Francfranc always provides the best services. So, YES, we are happy to provide Free delivery.
Spend 99€ in a single purchase and the delivery is FREE!
You will still have the possibility to deliver to your home address or to a collection point for pick-up.
Free delivery will be handled by Colissimo service and may take 2 to 3 working days to reach your destination in France after your order had been dispatched from our logistic center. Keep in mind that this is not possible to use the priority service by Chronopost for free delivery.
Below items are not eligible for free delivery:
- furniture (Sofas, Tables, Chairs, Side furnitures and so on)
Treatment of my order?
If an order had been received before 11:00 AM, we will proceed with the dispatch the same day.
For afternoon orders, we will proceed the same day but the pick-up will be the following day.
Please note our logistic center is opened from 9:00 am to 6:00 pm, monday to friday. We do not work on the week-end.
Is Francfranc delivery available in my city?
If you reached the checkout page and can't complete your order, we apologize! We probably don't serve yet your city or your country. If you cannot proceed with your order, we sincerely invite you in any case to send us an email via the contact form page.
We currently only deliver in FRANCE.
Below are the list of countries we will allow delivery soon:
- The Netherlands
If you would like to be informed when we offer delivery in your home country, feel free to contact us! We'll notify you once we are ready.
How much will it cost if i do not reach the minimum required for a free delivery?
Very simple: 5.99€.
Flat rate on all single purchases made on our websites that do not reach the free delivery level.
Please note that this is only applicable if you select the Standard delivery option, provided by our partner Colissimo - La Poste.
What are the delivery options and their cost?
Please note that those information are purely informative. The correct price will be displayed during the checkout process.
We are providing currently two delivery service:
PRIORITY DELIVERY 2 TO 3 DAYS. AVERAGE COST 15€
Your order will be proceeded by Chronopost and shall reach your home address within 2 to 3 days. Chronopost requires signature on delivery. To know the exact cost, please proceed with the checkout and you will be able to review the Priority delivery cost before the payment review page for validation.
The fee will be calculate based on the parcel's weight.
STANDARD DELIVERY 2 TO 4 DAYS FOR FRANCE. FLAT RATE 5.99€
Your order will be proceeded by French post office using their Colissimo service. For orders within France, it shall reach your home address within 2 to 4 working days.
Furniture and rugs, what are the delivery charges?
The delivery charges for Furniture and Rugs are different from above rates.
Chair €55 for minimum, +€15 per extra unit.
Side furniture €29.
Prices are all taxes inclusive.