COVID-19 UPDATE - SPECIAL CONDITIONS APPLY

Keeping you safe remains our top priority. In the current situation, we have to adapt and show solidarity, all together.
We are proud to announce that we can continue to deliver your Francfranc products all over France. We consulted with our Francfranc crew and we are able to operate under optimal sanitary conditions from the warehouse to your home.
Update: you have now up to 45 days to change your mind. We understand buying online without the touch, the look can be difficult for some items. This is why we decided to extend our 30 days exchange policy to 45 days.
Stay safe and relax, you can change your mind.

Delivery fees, leadtime and other procedures remain the same as per our terms and conditions.

Any questions about Francfranc delivery process? You came to the right page !
Where can i receive my order?

It can be sent to the address you selected or to our Francfranc stores for pick-up. Both options will be available during your checkout.
If you are not home and the parcel cannot fit your mailbox, Colissimo service will make your goods available at the nearest collection point from your home. We invite you to consult the La Poste - Colissimo page (french only) to find out more.

Can i collect my purchases in store?

Because internet and physical stores are complementary, we offer FREE OF CHARGE IN-STORE PICKUP in our Francfranc Studio Paris.

Address: 14 Avenue des Ternes - 75017 Paris (click here for google maps)

If you want to select the IN-STORE PICKUP SERVICE, please select the options when you review your basket. You will prompt to indicate your name, the day to collect your purchase, your contact number. Those information will be strictly confidential and only use for the sole purpose of click and collect service. Francfranc will not share those information. We respect your privacy.

Purchases can be collected from Monday to Friday, 10:00 to 19:00. We just need 1 hour to prepare your order. Order and collect your items the same day (sat. sun. excluded).

The pickup day selected during the checkout is for indication only. Remember that you have 15 days to pick up your order after that, automatic refund will be activated. The person collecting the order will need to show an ID document and provide the order number. Order number is available in Francfranc order confirmation email.

What about Free Delivery?

As our guest, Francfranc always provides the best services. So, YES, we are happy to provide Free delivery. 
Spend 99€ in a single purchase and the delivery is FREE!

You will still have the possibility to deliver to your home address or pick up your orders in our stores.

Free delivery will be handled by Colissimo service and may take 2 to 3 working days to reach your destination in France after your order had been dispatched from our logistic center. Keep in mind that this is not possible to use the priority service by Chronopost for free delivery.

Below items are not eligible for free delivery:
- furniture (Sofas, Tables, Chairs, Side furnitures and so on)
- rugs

Treatment of my order?

If an order had been received before 11:00 AM, we will proceed with the dispatch the same day.

For afternoon orders, we will proceed the same day but the pick-up will be the following day.

Please note our logistic center is opened from 9:00 am to 6:00 pm, monday to friday. We do not work on the week-end. 

Is Francfranc delivery available in my city?

If you reached the checkout page and can't complete your order, we apologize! We probably don't serve yet your city or your country. If you cannot proceed with your order, we sincerely invite you in any case to send us an email via the contact form page.

We currently only deliver in FRANCE.

Below are the list of countries we will allow delivery soon:
- UK
- Germany
- Switzerland
- Italy
- Belgium
- The Netherlands
- Luxembourg

If you would like to be informed when we offer delivery in your home country, feel free to contact us! We'll notify you once we are ready.

How much will it cost if i do not reach the minimum required for a free delivery?

Very simple: 5.99€.

Flat rate on all single purchases made on our websites that do not reach the free delivery level.

Please note that this is only applicable if you select the Standard delivery option, provided by our partner Colissimo - La Poste.  

What are the delivery options and their cost?

Please note that those information are purely informative. The correct price will be displayed during the checkout process.

We are providing currently two delivery service:

PRIORITY DELIVERY 2 TO 3 DAYS. AVERAGE COST 15€

Your order will be proceeded by Chronopost and shall reach your home address within 2 to 3 days. Chronopost requires signature on delivery. To know the exact cost, please proceed with the checkout and you will be able to review the Priority delivery cost before the payment review page for validation. 

The fee will be calculate based on the parcel's weight.

STANDARD DELIVERY 2 TO 4 DAYS FOR FRANCE. FLAT RATE 5.99€

Your order will be proceeded by French post office using their Colissimo service. For orders within France, it shall reach your home address within 2 to 4 working days. Remember, it's free if your total is over 99€.

Furniture and rugs, what are the delivery charges?

The delivery charges for Furniture and Rugs are different from above rates.
Sofas €99.
Table €39.
Rugs €39.
Side furniture €29.

Prices are all taxes inclusive.

You didn't found the answer you were looking for? We will happy to get your feedback using our contact form and improve our services.